Shipping Policy

A Note on Our Craft: Made-to-Order for You
Every CHINÉRA piece is a work of art, created specifically for you upon receiving your order. This bespoke approach ensures the highest quality and a truly personal luxury experience. Please note the following timeframes, which are essential to our artisanal process.
1. Order Production
• Standard Production: Our artisans dedicate 20–30 business days to meticulously craft, tailor, and finish your garment.
• Custom Embellishments: For pieces requiring complex embroidery or personalized name/monogram stitching, please allow an additional 3–5 business days.
Production begins on the next business day after your order is placed.
2. Shipping & Delivery
Once your bespoke piece has passed our final quality inspection, it will be prepared for shipment.
• Estimated Shipping Time: Please allow 7–12 business days for international shipping.
The total estimated time from placing your order to delivery is approximately 27–42 business days, excluding any extra time for custom embellishments.
Shipping Rates & Carriers
Shipping charges for your order will be calculated and displayed at checkout. We partner with premium international carriers to ensure your order arrives safely and securely.
Customs, Duties, and Taxes
CHINÉRA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any further questions, please don't hesitate to contact us at [Your Customer Service Email].